Privacy Policy
Effective Date: Nov. 21, 2025
Introduction
AltCap is committed to safeguarding your personal information. As a Community Development Financial Institution (CDFI), we recognize the sensitivity of the financial data you provide. This policy outlines our practices for collecting, using, disclosing, and protecting your information when you interact with our website, loan products, or services. By using our services, you consent to these practices.
Information Collection
We collect information in three ways:
- Directly from you: Contact details, identification, financial and business information, loan application data, and demographic details (voluntarily provided).
- Automatically via our website: Device data, usage statistics, and cookies.
- From third parties: Credit bureaus, business information services, references, and partner organizations.
Use of Information
Your information is used for:
- Loan processing and underwriting.
- Service delivery and account management.
- Legal and regulatory compliance.
- Organizational operations and improvement.
- Communications regarding your account and our services.
Information Sharing
We may share your information with:
- Service providers and partners (e.g., loan servers, credit bureaus, technology providers, professional advisors).
- Lending partners and investors.
- Regulatory and government agencies.
- Affiliated organizations.
- Other parties with your explicit consent.
Mobile information or text messaging opt-in data, and consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.
Your Data
Data Security
We employ technical, administrative, and physical safeguards, including encryption, secure storage, access controls, regular assessments, employee training, and secure disposal. While we strive for robust protection, no method is completely secure.
Data Retention
Personal information is retained as required to fulfill policy purposes and comply with regulations, typically for at least seven years after account closure.
Breach of Data Notification
If AltCap experiences a data breach involving personal information, we will promptly notify affected individuals and, where required, regulatory authorities, in accordance with applicable laws.
Your Rights
Depending on your location, you may:
- Request access or correction of your information
- Request data portability
- Opt out of marketing communications
- Exercise rights under applicable laws
Additional Information
Our services are not intended for individuals under 18. We are not responsible for third-party website privacy practices. This policy may be updated; material changes will be posted on our website.
Contact
For questions or requests regarding this policy, please contact AltCap at info@altcap.org.